http://www.fortexgroup.com/blog/2009/10/28/customer-service-may-have-the-highest-impact-on-brand-reputation/ C-Level PR Counsel Fri, 04 Jun 2010 14:41:55 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.fortexgroup.com/blog/2009/10/28/customer-service-may-have-the-highest-impact-on-brand-reputation/comment-page-1/#comment-14290 aarrttri Thu, 12 Nov 2009 15:52:17 +0000 http://www.fortexgroup.com/blog/2009/10/28/customer-service-may-have-the-highest-impact-on-brand-reputation/#comment-14290 Remember the "World's Most Dangerous Battery" viral video?<br>Here is another viral video for the "World's SAFEST Battery". <br>They pierced through a real battery to cause a huge explosion.<br>Among mobile phone batteries, notebook batteries, <br>there is only one battery that doesn't explode...... Watch this:<br><a href="http://www.youtube.com/watch?v=CxlBvKrgVNw" rel="nofollow">http://www.youtube.com/watch?v=CxlBvKrgVNw</a> Remember the “World's Most Dangerous Battery” viral video?
Here is another viral video for the “World's SAFEST Battery”.
They pierced through a real battery to cause a huge explosion.
Among mobile phone batteries, notebook batteries,
there is only one battery that doesn't explode…… Watch this:
http://www.youtube.com/watch?v=CxlBvKrgVNw

]]> http://www.fortexgroup.com/blog/2009/10/28/customer-service-may-have-the-highest-impact-on-brand-reputation/comment-page-1/#comment-14287 Michele Nix Fri, 30 Oct 2009 01:56:31 +0000 http://www.fortexgroup.com/blog/2009/10/28/customer-service-may-have-the-highest-impact-on-brand-reputation/#comment-14287 Agreed, Ephraim. Customer service marks the closest interaction consumers have with the company brand, making the customer experience hugely consequential to reputation. Seems that many PR professionals understand customer service as a reputational driver and would add great value in this area; perhaps the trend toward greater emphasis on internal comms means that the C-suite is beginning to see this value, too. Thanks for the post and survey info. Always enjoy the read. Agreed, Ephraim. Customer service marks the closest interaction consumers have with the company brand, making the customer experience hugely consequential to reputation. Seems that many PR professionals understand customer service as a reputational driver and would add great value in this area; perhaps the trend toward greater emphasis on internal comms means that the C-suite is beginning to see this value, too. Thanks for the post and survey info. Always enjoy the read.

]]> http://www.fortexgroup.com/blog/2009/10/28/customer-service-may-have-the-highest-impact-on-brand-reputation/comment-page-1/#comment-14285 froi Thu, 29 Oct 2009 06:57:10 +0000 http://www.fortexgroup.com/blog/2009/10/28/customer-service-may-have-the-highest-impact-on-brand-reputation/#comment-14285 News are made just to market the business. It gives impact to the business but not so much. Better, efficient and reliable customer service contributes the greatest impact to the company. The more efficient the customer service, the more satisfied customer will promote. News are made just to market the business. It gives impact to the business but not so much. Better, efficient and reliable customer service contributes the greatest impact to the company. The more efficient the customer service, the more satisfied customer will promote.

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