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Recent Posts

• Can Reputation Be Improved Ahead of Customer Service? How AT&T is Trying
• Customer service may have the highest impact on brand reputation
• How to improve your reputation by screwing up and apologizing
• Amazon’s Jeff Bezos Shows How to Apologize
• Nielsen Finds Consumers Trust Brand Content as Much as Editorial
• Presenting PR Results
• Is online social networking as local as offline social networking?
• NY Times on PR may be right for Silicon Valley – but not necessarily anyone else
• The heart of the problem – PR is about action, not communications
• News Sites Continue to Dominate Online Reading (but search is strong)
• You are what you measure…so do you measure media or reputation?
• M&E Bank Corp. CEO: Public relations is not about image but relating to audiences and their needs

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